Refund Policy

This Refund Policy explains how billing, cancellations, and refunds work for NoMeet's paid plans. It should be read together with our Terms of Service, which govern the Service generally.

1. Overview

NoMeet's paid plans, Business and Business Plus, are billed monthly in advance through Paddle.com, our payment provider, which handles the transaction and processes any refund on our instruction. You can cancel a paid plan at any time from the pricing page or your account settings.

2. Free plan

The Free plan has no charge, so there is nothing to refund on it. Recording with the NoMeet Chrome extension is always free and unlimited, on every plan, including Free.

3. Introductory pricing

Where a plan is shown with an introductory price for a limited number of months, that discount applies only to your first subscription to that plan. Once the introductory period ends, your subscription renews automatically at the regular monthly price shown on the pricing page, with no separate notice required and no action needed on your part to continue at the regular price.

4. Money-back guarantee

If you are not satisfied with a paid plan, you can request a full refund of your first payment on that plan within 7 days of that payment, no questions asked. Email support@nomeet.us from the address on your account, and we will process the refund through Paddle and downgrade your account to the Free plan. This guarantee applies once per account, to a first-time subscription to a given plan.

5. Renewals and mid-cycle cancellations

Outside the 7-day window above, subscription payments are not refundable for unused time. If you cancel a paid plan, your subscription stays active, with full access to your plan's features, through the end of the billing period you already paid for, and it will not renew after that. We do not prorate or refund partial months. Your recordings, transcripts, and any AI-generated content are not deleted when you cancel or downgrade; they remain in your account under the Free plan's limits.

6. Billing errors

If you were charged in error, such as a duplicate charge or a charge after you had already cancelled, contact us and we will investigate and refund the incorrect charge in full.

7. How to request a refund

Email support@nomeet.us with:

• The email address on your NoMeet account.
• The plan and approximate date of the charge in question.
• A short description of the issue or reason for the request.

We aim to respond within 2 business days. Approved refunds are issued to your original payment method through Paddle and typically appear within 5 to 10 business days, depending on your bank or card issuer.

8. Chargebacks

If you believe you were charged incorrectly, please contact us first so we can resolve it directly. Filing a chargeback with your bank before giving us the chance to help can delay a resolution and may result in your account being suspended while the dispute is investigated.

9. Changes to this policy

We may update this Refund Policy from time to time. If we make a material change, we will update the "Last updated" date above.

10. Contact

Questions about billing or a refund? Email us at support@nomeet.us.